Services
Customs clearance
Import and export documentation and duty handled for you.
Import and export documentation and duty handled, so your cargo moves from the port or airport to your door.
We prepare the paperwork at collection and keep you updated while your shipment is with customs.
Request a customs clearance quote
Prepare the information before arrival
Clearance starts with understanding what the goods are, who is sending and receiving them and which route they are taking. Share the available documents as early as possible so missing or inconsistent details can be followed up before the cargo reaches a handover point.
Review the requirements for your goods
Different goods and destinations can require different supporting records or approvals. Tell us about restricted, controlled or specially handled contents at the enquiry stage. The team confirms the documents to obtain for your shipment; a general checklist cannot replace that review.
Keep clearance connected to delivery
Release arrangements and onward transport need to work together. We clarify the party responsible for supplying records, paying assessed amounts and receiving the goods after release. Shipment updates help your team follow progress and respond to document requests.
Prepare your enquiry
Send what you have now. The team confirms any further information needed for your particular shipment.
- Importer and exporter details, plus the receiving contact
- A clear goods description, invoice and packing list
- Available air waybill, bill of lading or other transport reference
- Origin, destination and expected arrival information
- Any permits, approvals or diplomatic documentation already available
From enquiry to handover
- 01
Review the records
Available documents are checked against the goods and the planned movement.
- 02
Follow up gaps
Your team supplies missing details or supporting records requested for the shipment.
- 03
Track the clearance stage
Operations records progress and flags queries or exceptions that need a response.
- 04
Arrange the release handover
Once release requirements are met, the agreed onward delivery arrangements can proceed.
Questions before you ship
Can a clearance date be guaranteed?
Clearance depends on complete records and the applicable review or inspection process. Ask for a planning estimate and respond promptly to document requests; no approval or release time is guaranteed on this website.
Will my goods qualify for duty relief?
Eligibility must be assessed against the shipment and supporting documentation. Tell the team about a proposed exemption before dispatch rather than assuming it applies.
Where can I supply missing documents?
Sign in to the customer portal and open the relevant shipment. Requested documents and available upload options are shown there; contact operations if a requirement needs clarification.